FAQ

1.How to connect to bluetooth?

Press and hold the buttom for 2 secs until the red light start flashing. Click connect in the APP - Search - Select device - Connected - Mode selection - Calibration - Start using

2.How to use the device? What can I do if I cannot find the device？

Press and hold the button to ensure the device is turned on with red light flashing. Please make sure the device is within 5 meters away from your phone.

3.What should I do if the device does not stop vibration?

You can change the vibration setting (frequency, mode, angle) under device setting page.

4.Can I use the device without the phone?

Yes, you can use the device without connecting to the phone until stop detecting changes in angle/out of battery/ turned off.

5.How to reconnect the device to the app?

answer":"Please turn off your device and reboot it till red light is flashing.

6.What should I do if the calibration cannot be finished.

Please recalibrate in the natural position and ensure the device have enough battery.

7.How to charge the device?

Please align the device to the charger case until you see the green light is flashing every 5 sec.

8.How do I know if the battery is fully charged?

The green light will stay on when it is fully charged. You can also check the battery status in the app.

9.How to upgrade the device firmware?

The app will prompt you to update the firmware automatically once it is connected.

10.How to change the user login?

Click \" Mine\" - \" Log out\" to change the user.

11.What is the pain Record?

It can help medical professionals effectively evaluate the status of users' pain sensation and provide targeted suggestions.

12.What is the ODI?

ODI ODI is one of the most widely used lumbar pain and function scale. Users can compare their own scores with those under the guidance of medical professionals, and compare the changes before, and after the use of the equipment.