Privacy Agreement

AIH takes the protection of personal information and privacy very seriously. Before using AIH’s website or app, please read and thoroughly understand AIH’s Privacy Policy. Through this Privacy Policy, we want to explain to you how we collect, use, store, share and transfer this information when you use AIH’s products and services, and how we provide you with access to, update, delete and protect this information. If you are a minor under the age of 18, you should ensure that your guardian reads and agrees to this policy before you use and provide us with your personal information.

What information is collected and how is it used?

Types of Information Collected

In order to provide our services to you, we may ask you to provide us with personal information that is necessary to provide our services to you. If you do not provide personal information, we may not be able to provide our products or services to you.

We collect the following types of information (whether or not it is personal information).

Information about you: We may collect and use AIH account, avatar, nickname, gender, time zone, language and region data.

Shopping-related data: When you shop with AIH, we collect order-related data from you. This includes, but is not limited to: order data, shipping address information, shipping contact, etc.

Personal physical data: After initiate AIH account, we need your birthday, height, weight, and gender data.

Data recorded by devices: When you use AIH related softwares to synchronize data from related devices, we record personal data, including activity information, weight, cervical and lumbar spine angle information, body joint pain, and nerve status information.

Cell phone information: When you use AIH, we need to obtain your cell phone operating system version and cell phone brand model, cell phone hardware identifier (e.g. IDFA, IMEI).

Network usage data: We may collect network type, network signal, etc. related to specific features of AIH related softwares.

Location data: We may collect location data when you use location-based program services or features.

Feedback Information: When you submit relevant feedback, we may collect relevant user feedback logs, contact information, etc. based on your choices.

Device Information: When you use AIH related softwares to connect to a hardware device, data including, but not limited to, the unique identifier of the device, firmware version, approximate geographic location (non-personal data) and related feature usage statistics (non-personal data) will be transmitted to the server. The above data collection may also apply to your updating of systems or software, restoration of factory settings, etc.

Information you voluntarily submit while using related features: such as images, text and other related information you voluntarily send to the community will be collected for you to share.

Information related to activities within AIH that you choose to participate in will be collected for the purpose of determining for you whether the activities meet the standards, etc.

How this personal information will be used

Personal information is collected for the purpose of providing you with products and/or services and to ensure that we comply with applicable laws. You hereby consent to our processing of personal information for the purposes set forth in this Privacy Policy and to the disclosure of personal information to our Affiliates (which are involved in communications, social media, technology and cloud businesses), Third Party Service Providers (as defined below).

We may use your personal information for the following purposes.

Establishing an AIH Account. When establishing an AIH account through AIH, the information completed will be used to establish your AIH account and to display relevant data in AIH related softwares.

Processing your orders. Order-related data will be used to process your orders for you, provide delivery services, after-sales services, etc.

Calculating exercise results. We use personal body data to accurately calculate exercise results for presentation to you within the app, such as BMI, body size, body age, etc.

Body condition analysis. Based on the personal data you provide and the data recorded by your device, we will provide you with the analysis related to your body condition for your reference. For example, we will provide you with an ideal weight range based on your personal data and body composition data for your reference.

We provide AIH service. Once the relevant device is synchronized with AIH, the data recorded in the device will be synchronized to AIH and displayed to the user.

Provide network-related services: AIH will prompt users for the traffic required to download sports-related videos and determine whether there is a new version of AIH available for update based on different network types, network signals, and other information.

Statistical Analysis: We may conduct statistical analysis of our services or devices and may share these statistics with the public or third parties to show trends in the use of our products or services, to optimize our products and services, to show you rankings, friend PKs, etc., for example, by counting your steps and showing you results that are relevant to you (e.g., compared to users in the same region), but these statistics These statistics do not contain any identifying information about you.

Direct Promotion

We may use your email address, AIH account, and mobile hardware identifier (e.g., IDFA, IMEI) to provide you with promotional materials related to the products and services of AIH and our business partners (who provide web, mobile application, and cloud-based products and services). In order to provide a better user experience, we may recommend such products, services and events based on your purchase history, website browsing history, birthday, age, gender and geographic location. We strictly adhere to your local data protection laws, which require independent and explicit consent, so we will only use your personal information with your consent or if you indicate that you do not object.

You have the right to terminate our use of personal data that we plan to use for direct marketing purposes. If you would like us to discontinue direct marketing to you or no longer wish to receive certain categories of promotional content from us, you can send the request to We will process your request within a reasonable time after we receive your email. We will not transfer your personal information to our business partners for the purpose of direct marketing.

Cookies and other technologies (when visiting

AIH and third party service providers use technologies such as cookies, tags and scripts. These technologies are used to analyze trends, administer the site, track user activity on the site, and collect demographic data about our user base as a whole. We receive reports on the use of these technologies from the relevant companies on an individual and aggregate basis.

l Log Files: As is the case with many websites, we collect certain data and store it in log files. This data includes Internet Protocol (IP) addresses, browser types, Internet Service Providers (ISPs), referring/exit pages, operating systems, date/time stamps, and/or click-through traffic data. We do not link this automatically collected data to other data we collect about you.

l Advertising: We work with third-party service providers to display advertisements on our website or to manage our advertising on other websites. Our third-party service providers may use technologies such as cookies to collect information about your activities on this and other websites in order to provide you with advertisements based on your browsing activities and interests. If you do not want personal data to be used to serve you interest-based advertisements, please send your request to

l Mobile Analytics: For some of our mobile applications, we use mobile analytics software to give us a better understanding of the functionality of the mobile software on your handheld phone. This software records how often you use the application, events that occur in the application, aggregate usage, performance data, and information about application failures. We do not associate the data stored in the analytics software with any personal data you submit in that mobile application.

– Regional Storage – HTML5/Flash: We use Locally Stored Objects (LSOs) such as HTML5 or Flash to store content and preferences. Third parties with whom we work and who provide certain features on our site or display advertisements based on your web browsing activity also use HTML5 or Flash cookies to collect and store information. Various browsers may provide their own management tools to remove HTML5 LSOs.


Who do we share your information with?

We do not sell any personal information to third parties.

From time to time, we may disclose your personal information in the following circumstances in order to provide the product or service you have requested.

In the various situations described in this section, you can be assured that AIH will only share your personal information in accordance with your authorization. You should be aware that in any case described below, when AIH shares your personal information with a third party service, AIH will contractually set forth the third party’s practices and obligations to comply with applicable local data protection laws, and AIH will contractually ensure that the third party service provider complies with the privacy standards applicable to them in the jurisdiction to which you belong.

1 With the prior express authorization of the user.

2 As required by relevant laws and regulations.

3 In the interest of the public.

4 To safeguard the legitimate rights and interests of the AIH platform.


Safety and Security

AIH’s security measures

We are committed to ensuring the security of your personal information. To protect against unauthorized access, disclosure or other similar risks, we have implemented reasonable processes of physical, electronic and managerial measures to protect the information we collect from your mobile device and the AIH website. We will take all reasonable steps to protect your personal information.

All of your personal information is stored on secure servers and protected in controlled facilities. We classify your data according to its importance and sensitivity and ensure that your personal information has the highest level of security. We guarantee that employees and third-party service providers who access this information to help provide products and services to you have strict contractual confidentiality obligations, and that failure to meet these obligations will result in disciplinary action or termination of cooperation. Similarly, we have specific access controls in place for cloud-based data storage. In summary, we regularly review our information collection, storage, and processing practices, including physical security measures, to prevent any unauthorized access and use.

We will take all feasible measures to protect your personal information. However, you should be aware that the use of the Internet is not always secure and, therefore, we cannot guarantee the security or integrity of any personal information while in transit over the Internet in both directions.


What you can do!

You can play a role in protecting the security of your personal information by not disclosing your login password or account information to anyone (unless that person is duly authorized by you).

AIH is not responsible for security breaches caused by third parties accessing your personal information as a result of your failure to keep it private. Notwithstanding the foregoing, you must notify us immediately of any unauthorized use of your account by any other user of the Internet or any other breach of security.

Your assistance will help us protect the confidentiality of your personal information.

Retention Policy

We will retain personal information at all times if necessary to fulfill the purposes for which it was collected or to comply with applicable legal requirements or allowances. We will no longer retain personal information, or will eliminate the means of associating personal information with a particular individual, whenever we can reasonably conclude that retention of personal information is not necessary to achieve the purposes for which it was collected and when retention is no longer necessary for legal, dispute resolution, enforcement of our agreements, or other business purposes.

You can control your information!

Control Settings

AIH recognizes that each individual has different privacy concerns. Therefore, we have provided some examples of the various ways AIH offers you the choice to limit the collection, use, disclosure or processing of your personal information and to control your privacy settings by.

Turning user experience programs and location access features on or off.

Logging in or out of your AIH account.

Turning on or off other services and features that handle sensitive or personal information.

If you have previously consented to our use of your personal information for any of these purposes, you may change your decision at any time by contacting us in writing or by sending an email to

Accessing, updating or correcting your personal information

You have the right to request access to and/or correct any personal information that we hold about you. When you update your personal information, we will ask to verify your identity before we can process your request. Once we have sufficient information to process your request to access or correct your personal information, we will respond to your request within the time period specified by applicable data protection laws.

We generally provide these services free of charge, but reserve the right to charge a reasonable fee for your data access request.

If you wish to request access to the personal data we hold or if you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible by writing to or emailing us at the email address provided below. Email:

Withdrawal of Consent

You may withdraw consent to the collection, use and/or disclosure of your personal information in our possession or control by submitting a request to do so. This can be done by sending the request to We will process your request within a reasonable time after you have made it and will not collect, use and/or disclose your personal information thereafter in accordance with your request.

Please note that your withdrawal of consent may result in certain legal consequences. Depending on the extent to which your withdrawal of consent allows us to process your personal information, this may mean that you are unable to enjoy AIH’s products and services.

Cancellation of Account

– You can send the request to requests cancellation of your account. Once we receive your request email, we will provide you with instructions on how to cancel your account, and you can follow the instructions to cancel your account. Before you cancel your account, we will verify your account information. You know and understand that the act of canceling your account is irreversible, and we will delete your personal information after you cancel your account, unless otherwise provided by laws and regulations.

Updates to the Privacy Policy

– We review our privacy policy periodically and may update this privacy policy to reflect changes in our information practices. If we make material changes to this Privacy Policy, we will post them on the AIH website or notify you via your mobile device so that you can understand what information we collect and how we use it. Such privacy policy changes will apply from the effective date specified in the notice or on the website. We encourage you to periodically check this page for updates on our privacy practices. Your continued use of the products and services on the Site, cell phones and/or any other device will be deemed acceptance of the updated Privacy Policy. We will ask for your consent again when we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.


Users should read this disclaimer carefully before accepting the services provided by AIH. Users may choose not to use the website if they disagree with any of the terms, and by using this website, users are voluntarily abiding by the following principles and fully submitting to the unified management of the website.

1、The website is not responsible for any direct, indirect, incidental, special and consequential damages (except for the website’s violation of laws, regulations and the terms of this agreement) suffered by the user for using the network service, which may come from: improper use of the network service, private online transactions, illegal use of the network service or changes in the information transmitted by the user, etc.

2, due to the occurrence of such as fire, floods, riots, riots, war, natural disasters and other irresistible accidents, or the occurrence of events beyond the control of the site and affect the site to provide services, the site does not assume any responsibility.

3、The website does not assume any responsibility for any direct, indirect, incidental, special, or derivative damage caused by the user’s use of the website service or the inability to use the website service, such as damage to computer software or hardware or the loss of information.

  1. The website is not responsible for the deletion or storage failure of the information released by the user. The website actively uses data backup encryption and other measures to protect the safety of user data, but is not responsible for data loss and leakage due to accidental factors.
  2. The website does not guarantee the accuracy and completeness of external links set up for the convenience of users, nor does it guarantee the truth, accuracy and completeness of any information, content and any information obtained from this website from others (hereinafter collectively referred to as “Information”). If any entity or individual carries out any action through the above “Information”, they must check the authenticity and prevent the risk by themselves. Otherwise, regardless of the reason, the website does not assume any direct, indirect, incidental or derivative losses and liabilities for any transactions and / or actions that do not occur directly with this website.



6、The user is responsible for all the consequences of violating the laws of the People’s Republic of China because of violating the provisions of the relevant terms and agreements of the website, and the website does not bear any responsibility.

7、The website provides a display platform for doctor users. Physician users are fully responsible for the authenticity and legality of the personal information and practice information they provide. If any third party takes certain actions due to trusting such information and suffers losses or causes losses to other parties as a result, the doctor user shall bear all legal responsibilities and be compensated, and the website shall not bear any responsibility for this.

8, the doctor user’s comments only represent his or her personal views, does not mean that the site agrees with its statements, please refer to caution, the site does not bear the legal responsibility caused by this.

9, the doctor user based on the symptoms described by the questioner and the suggested content can not replace the face-to-face diagnosis of a licensed physician, whether to adopt the suggested content by the user or a third party independent decision, the site does not assume any responsibility.

10、The comments and information published by users on the website, including but not limited to the user’s sharing of his or her own medical evaluation, reviews of doctors, reviews of hospitals, etc., are expressions of the user’s personal opinions and do not represent the position and attitude of the website, nor does it mean that the website agrees with his or her views or proves the authenticity of his or her published content, so please refer to them with caution.

11、Whether the user believes the comments and information published by other users, or based on the comments and information published by other users to carry out certain acts, is purely the user’s personal will and choice, the site does not assume any responsibility.

If any agreement in this disclaimer is in conflict with the laws of the People’s Republic of China, this agreement will be completely reinterpreted in accordance with the law, while other provisions still have legal effect. The website reserves the right to change the above disclaimer and other terms and conditions at any time.

Developer: AiHealth (Hangzhou) Technology Co.

Application Name: AiHealth

Last updated on: 08/22/2022.

If you have any questions, comments or suggestions, please contact us at the following contact information.


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